| Data | Deleted? | Timeline |
|---|---|---|
| Account identifier (mobile number or email) and verification records | Yes | Within 30 days |
| Profile information, preferences and settings | Yes | Within 30 days |
| Content you created within the application | Yes | Within 30 days |
| Activity and usage history | Yes | Within 30 days |
| Crash and diagnostic logs | De-identified | Already anonymous; purged within 12 months |
| Support email history | Retained | Up to 24 months, to handle follow-ups, unless you ask us to delete it too |
| Safety and enforcement records, where a report was made | Retained | As required to protect other users and meet legal obligations |
| Purchase and tax records | Retained | As required by law, typically 8 years |
| Purchase records held by Apple or Google | Not ours to delete | Managed by your app-store account |
Any unused balance is forfeited. Where an application uses a balance or virtual items, deleting your account forfeits anything remaining. It cannot be refunded or transferred, so use it first if you intend to.
Subscriptions are separate. If an application you use offers an auto-renewing subscription, deleting your account does not cancel it. Cancel it in your device’s account settings to avoid further charges.
Want a copy of your data before you delete? Ask us by email and we will provide a summary of the personal data we hold about you.
Questions: app-support@datongapps.in · Complaints: grievance.officer@datongapps.in