1. Scope
This policy applies to the website at datongapps.in and to the applications published by Datong Apps Private Limited (“we”, “us”, “our”) on the Apple App Store and Google Play, together the “Services”.
Individual applications may publish their own privacy policy covering features specific to that product. Where an application publishes its own policy, that policy governs your use of that application, and this one covers our website and our company-level processing.
2. Information we collect
We collect only what we need to provide and support the Services.
| Category | Examples |
|---|---|
| Account information | Where an application supports accounts: the identifier you register with, such as a mobile number or email address, and verification of it |
| Profile information | Any display name, avatar or preferences you set within an application |
| Usage information | Features opened, screens visited, time spent and actions taken within an application |
| Device and technical data | Device model, operating system and app version, device identifiers, IP address, network type, crash and diagnostic logs |
| Purchase records | Where an application offers paid features: the item purchased, amount, date and the transaction identifier supplied by the app store or payment processor. We do not receive or store card, bank or UPI details. |
| Support correspondence | Messages you send us, and the contact details you send them from |
We do not purchase personal data from data brokers and we do not access your device contact list.
3. How we use information
- To provide, operate and maintain the Services
- To create and secure accounts, and to verify eligibility where an application has an age or identity requirement
- To process payments and maintain purchase records
- To keep the Services safe, including detecting and acting on misuse, fraud and abuse
- To respond to support requests and complaints
- To diagnose faults, measure performance and improve the Services
- To send messages you have asked for, and service messages such as receipts and security alerts
- To comply with applicable law and respond to valid legal requests
We do not sell personal data, and we do not use the content of your communications within our applications for advertising.
4. Legal bases
Where Indian law applies, we process personal data on the basis of your consent and of the legitimate uses recognised under the Digital Personal Data Protection Act, 2023. Where another legal framework applies to you, we rely on the equivalent bases available under it: performance of a contract, our legitimate interests in operating and securing the Services, compliance with a legal obligation, and consent for anything optional.
5. How we share information
We share personal data only in the circumstances below.
- Service providers. Companies that help us operate the Services — cloud hosting and storage, communications infrastructure, message delivery, payment processing, analytics and crash reporting, and customer support tooling. They act on our instructions under contract and may not use the data for their own purposes.
- Other users. Where an application has social or interactive features, the limited profile information described in that application’s own policy.
- Legal and safety. Where we believe in good faith it is necessary to comply with a law, court order or valid government request; to respond to an emergency involving a risk to life or safety; to investigate suspected fraud or a breach of our terms; or to establish or defend a legal claim.
- Corporate transactions. If we are involved in a merger, acquisition or sale of assets, personal data may transfer as part of that transaction, subject to this policy or a successor policy we notify you about.
6. Retention and deletion
We keep personal data only for as long as it is needed for the purpose it was collected for, or for as long as the law requires.
You can delete your account from inside any application that supports accounts, or by writing to us. See our Account & Data Deletion page for the routes and timelines. Some records survive deletion where the law requires it — notably purchase records kept for tax, and records relating to safety or enforcement.
7. Security
We apply administrative, technical and physical safeguards appropriate to the data we hold, including encryption in transit, access controls and logging of access to personal data. No system is perfectly secure, and we do not claim otherwise. Where a personal data breach occurs and the law requires it, we notify the relevant authority and affected users.
8. Your rights
- Access — a summary of the personal data we hold about you and how it is processed
- Correction — to have inaccurate or incomplete data corrected or completed
- Erasure — to have your data deleted where we no longer need it and no law requires us to keep it
- Withdrawal of consent — at any time, as easily as it was given; this does not affect processing that already took place
- Nomination — to nominate someone to exercise these rights on your behalf
- Grievance redressal — to complain to us, and to escalate if you are not satisfied with our answer
Write to our Grievance Officer using the details in section 13. We may ask you to verify your identity before we act, so that we do not disclose your data to someone else. We do not charge for any of this.
9. Children
Our applications are not directed at children, and some carry a minimum age requirement stated on their App Store listing and at sign-up. We do not knowingly collect personal data from a child. If you believe a child has created an account, write to our Grievance Officer and we will verify the position and delete the account and its data.
10. International transfers
We operate from India and store personal data in India. Some of the service providers described in section 5 operate outside India. Where data is processed abroad, we transfer it only to countries not restricted by the Central Government under Section 16 of the Digital Personal Data Protection Act, 2023, and we require those providers by contract to protect it to a standard comparable to this policy.
11. Third-party services
Our applications may link to, or interoperate with, services we do not control — app stores, payment processors and the operating system on your device. Their handling of your data is governed by their own policies, not this one. We are not responsible for the content or practices of any third-party service.
12. Changes to this policy
We may update this policy as our Services change or as the law does. The date at the top of this page changes each time. Where a change is material we will take reasonable steps to notify you before it takes effect. Continued use of the Services after a change means you accept the updated policy.
13. Contact and grievance officer
For questions about this policy, to exercise a right, or to complain about how we have handled your data:
App support: app-support@datongapps.in
Grievance Officer: grievance.officer@datongapps.in
Datong Apps Private Limited, registered in India · CIN U58202UP2023PTC184223
We acknowledge a grievance within 24 hours of receiving it. If you are not satisfied with our response, you may complain to the Data Protection Board of India under the Digital Personal Data Protection Act, 2023.